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![]() ![]() He asked that the company process his case under the PayPal Protection plan. I’ve never made a payment over $100 - and certainly never to Europe!” What is PayPal’s appeal process if someone fraudulently takes money from your account?īenzadon’s next efforts involved filing an appeal and asking PayPal to show how it determined the transaction to a stranger was authorized. “For this company to say that this transaction looked normal, it is not reasonable. “I’ve only used PayPal to make small payments through eBay,” Benzadon explained. ![]() In fact, if he followed the logical progression of what PayPal suggested in this summary, the company was accusing him of a crime. He suddenly realized the implications of this email and understood that PayPal was accusing him of being untruthful. The email went on to explain how to appeal this decision.Īs Benzadon stared at the summary of PayPal’s decision about his complaint, he became angrier. ![]() This decision was made because this transaction was not unauthorized. We have reviewed this transaction(s) and are denying your case(s). We received your case(s) you filed on June 18, 2020. With growing disbelief and anger, he read the (form letter) results of PayPal’s expedited “investigation.” No worries.īenzadon’s first impression could not have been more wrong. The company must have taken one look at his complaint and completed its investigation into the fraudulent activity, he thought. When Benzadon saw the new email from PayPal, at first, he was pleasantly surprised. This is not an unauthorized transaction.” Within hours of filing the complaint about the unauthorized transaction in his account, PayPal had completed its investigation.įor the third time in one day, Benzadon received an unpleasant shock – this one worse than all the rest. He felt violated and wondered how long it would take PayPal to resolve his case. Later that afternoon, Benzadon was still reeling from the sudden theft of his $1,200. “This was within an hour of discovering that someone had taken money out of my PayPal account.” “I went to the resolution center and made a report,” Benzadon told me. “The agent directed me to the resolution center to file a formal case.”īenzadon’s hopes for an easy fix quickly dissolved. “I told the PayPal representative that someone I do not know took money from my account,” Benzadon explained. In his first call with PayPal, Benzadon still had hopes that this unauthorized transaction might just be a mistake. A hacker stole money from my PayPal account! Benzadon’s first move was to call PayPal customer service to ask that it reverse the unauthorized transaction right away.Īnd that’s where Benzadon’s protracted war with PayPal to get his cash back began. Just minutes after the time stamp on the email from PayPal about the suspicious activity, the company had approved the transaction. I don’t know that person! I’ve never sent money to anyone in Europe.” “The money was transferred to someone in Europe. “I couldn’t believe it,” Benzadon recalled. Unbelievably, someone had already successfully taken over $1,200 from his PayPal account. Pleased that the money transfer service had caught the unauthorized transaction, Benzadon did as the message instructed.īut when he signed in, he was jolted into a different reality. Log into your PayPal account to complete the steps required to re-secure your account. We need your help in resolving this issue, and for your safety, we have temporarily limited what you can do with your account until you take action. We noticed some unusual activity on your account and are concerned about potential unauthorized access. With growing concern, he opened the email and began to read the warning from PayPal: “Important! Unusual Activity in your PayPal account.” Important: Unusual Activity in your PayPal accountĮarly one recent morning, Benzadon sat down with his coffee and opened his computer to check his email. As a result - even if the facts support your claim - without a human touch, your case might be doomed from the start. It shows what can happen when you’re at the mercy of the new wave of AI (artificial intelligence) customer service - which is often not very intelligent at all. To be sure, this tale is a frustrating one. Now he’s banking on our team to retrieve the money someone took from his PayPal account. Someone just took a lot of money from Isaac Benzadon’s PayPal account without his permission - and he wants it back.īenzadon assumed that PayPal’s alert warning him of the giant unauthorized transaction meant his $1,200 was safe. ![]()
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